Your historical order information query address: https://www.netcheap.net/order

If you encounter the problem during your usage of subscription and do not accept the solution that customer service proposed and request a refund, the following is the refund policy:

1. Standard Subscription Refund Policy

Regular subscription categories include: Netflix, YouTube, Tidal, Crunchyroll, HBO Max, Deezer, Office 365, Shahid.

1. Ten days before the subscription expires, the order status will change to Completed, and we will no longer accept your refund requests.

2. Orders that have already been refunded or are in the process of being refunded do not support further refund requests.

3. If you request a refund from customer service when the subscription is in the Delivered status due to personal reasons, NetCheap may ban your account depending on the situation, as this behavior violates NetCheap’s refund policy and terms.

4. Reminder: After your YouTube subscription is refunded, we will delete your account from the YouTube Premium Family Group. After your YouTube account is deleted, you will not be able to join other premium family plans for 12 months. Please apply for a refund with caution.

2. Special Subscription Refund Policy

Special subscription categories include: Spotify, etc

1. Trial Period for Refund Requests: Special subscriptions enter a trial period for 24 hours after order creation, during which refunds can be requested. For example, if an order is created on January 1, 2024 at 08:00, a refund can be requested until January 2, 2024, at 08:00.

2. Policy After 24 Hours: After 24 hours from the order creation, the order status is updated to “Completed”. Requesting a refund due to personal reasons after this period is considered a violation of NetCheap’s refund policy, terms, and conditions. This is because once these subscriptions are delivered or activated, they cannot be reverted to their original state. Depending on the situation, NetCheap may take action to disable your account.

3. Refund Amount Principle

The amount of refund you will get = order amount/total duration of the order * remaining time of the order-the handling fee required for payment and refund (According to the refund rules of each payment gateway)

4. Non-Refundable Products:

All sales are final and non-refundable if the product is a digital license key. Money cannot be refunded once a digital license key or digital service is provided.

5. Refunds for Defective Products:

In case of a defect in the sold product, the customer can request a replacement or refund according to the warranty terms. The customer must submit a refund request with a clear description of the defect and evidence of the defect.

6. Refunds for Digital Services:

Money cannot be refunded once a digital service, such as subscription accounts or license keys, is provided. In case of a defect in the digital service, the customer should contact customer support for assistance and resolution of the issue.

If you encounter any problems, you can contact our online customer service or open a ticket: https://www.netcheap.net/support/ticketlist

Thank you for your support and understanding, and I wish you a pleasant shopping experience at NetCheap!